Booking & cancellation policy.

A deposit of €100 per guest confirms your reservation and takes your room off the market for your chosen week. Deposits are charged in euros (EUR) and processed securely by Stripe on behalf of The Pearl Surf Retreat LLC — the charge appears on your statement as THE PEARL SURF RETREAT. The remaining balance is paid on arrival at the retreat, in cash (EUR or MAD).

Your booking is not confirmed until the deposit is received and we've confirmed your dates in writing (WhatsApp or email). Every deposit is a one-time charge — no subscriptions, no recurring billing.

Cancellations count from the day we receive your message, not the day you send it into the void — so use WhatsApp or email, and we'll confirm receipt the same day.

• 30 days or more before arrival — full refund of your deposit, no questions asked.
• 15–29 days before arrival — your deposit isn't refunded, but it converts into a credit you can apply to any available week within the next 12 months (one free reschedule).
• 14 days or fewer before arrival, or a no-show — the deposit is non-refundable.
• Just need different dates? 30+ days before arrival, date changes are free, subject to availability — no need to cancel and rebook.
• Can't come at all? A friend can take your spot — free name change up to 7 days before arrival. Just tell us who's coming.

If you leave the retreat before the end of your booked stay, unused nights, sessions and services are non-refundable. If an emergency forces you home, talk to us — we'll always try to convert what's left into a future credit.

If The Pearl has to cancel your confirmed week (it has never happened, but honesty means covering it), you choose: a full refund of everything you've paid — deposit included — or a free transfer to any other available week. If our cancellation is inside 30 days of your arrival, we'll also help cover reasonable flight-change fees up to €150 per guest.

Hosted & creator weeks: hosted trips run from 8 guests. If a hosted week doesn't reach its minimum and we have to cancel it, this section applies — full refund or free transfer, your choice.

Surf spots change daily with the swell — that's the sport. Moving a session to a different break, a different time of day, or swapping surf for another activity when the ocean says no, is part of the programme and not grounds for a refund.

If we have to cancel all surf activities for a full day for safety reasons, we'll add an equivalent session credit to your stay or your next visit.

If events genuinely outside anyone's control (border closures, natural disasters, government travel bans) make your stay impossible, your full payment converts into a credit valid for 12 months. And if a credit genuinely doesn't work for your situation, talk to us — we'll find a fair solution together. We got every guest rebooked after the 2023 earthquake and the lesson stuck: we look after people first and paperwork second.

Approved refunds go back to the original payment method, via Stripe, within 14 days of approval. Bank processing times are on top of that and outside our control. Refunds are issued in euros; if your card was charged in another currency, your bank's exchange rate on the refund date applies.

If you don't recognise a charge or believe one is wrong, write to hi@thepearlsurfretreat.com or message +212 752 510 382 before opening a dispute with your bank — we resolve billing questions within a few days, which is faster than a chargeback for everyone involved.

We strongly recommend travel insurance covering flights, health and cancellations. This policy covers your booking with us — it isn't a substitute for proper travel insurance.